Unthread is an AI-powered customer support tool designed specifically for Slack, offering a modern inbox for CX teams to manage all customer communications in one place. Its most compelling feature includes tracking new conversations, setting alerts to meet SLAs, integrating and automating, and getting analytics across all channels, including support emails alongside Slack. The key benefit of Unthread is its ability to provide scalable support on Slack, allowing for faster responses, faster resolutions, and the ability to learn from customer feedback with AI.
- Category: Project Management
- Subcategory: Misc AI Tools
- Sector: Not Specified
- Tags:
- Bookmarks: 203
- Release Date:
- License Type:
-
Page Load Time:
FastSlow
AI
Generated
All the tools listed are processesd with AI to provide you with up to date information and insight so that you can best use them in your work.
Process Name
Customer Support
Owner
CX Teams
Department
Customer Experience
Industry
Tech
Buyer Persona
Customer Support Managers
Key Features
AI-powered support for managing customer communications in Slack, tracking new conversations, setting alerts, integrating and automating, and providing analytics across all channels.
Key Drivers
Efficient and effective customer support
Processes Automation
70%
Problem Solved
Scalable support on Slack, faster responses and resolutions, and AI-driven feedback insights.
Additional Tags
Customer Success, Customer Communication
Similar Tools
Productivity Project Management
Huddles
New, lightweight way to connect over audio or video at any time
5 Bookmarks
Misc AI Tools Project Management
Gatherly
Events that plan themselves.
61 Bookmarks
Productivity Project Management
Strut
Strut is the first productivity app designed for writers
25 Bookmarks